Crystal Olig is a digital strategist who focuses on creating data-driven marketing and lead generation programs for clients using paid and digital media, including text, display and video advertising on Google, Facebook, LinkedIn and YouTube. With nearly 15 years of digital experience for marketing agencies and in-house marketing departments, she is an expert in creating excellent user experiences through websites, apps, marketing automation and email marketing tools. She leads Lessing-Flynn’s team of digital and media specialists, and when not chillin’ with the Flynnies, she can be found tooling around Johnston with her two little boys and yellow lab in tow.
I’m excited to share my digitally-focused expertise at this year’s AMA Experience Event with my presentation “Your Website Might Be a Slacker… How to know if it’s working hard enough for you.” Your website never sleeps, but is it a little lazy? We’ll talk about how to use data and clear information architecture to drive a greater understanding of your customers, capture sales leads and create an engaging user experience — making it one lean, mean, conversion machine.
You’ll leave with new ideas on ways to grow results from the web and more including:
- Key insights to look for in Google Analytics
- Inexpensive tools you can easily try out on your own site
- Tips for information architecture cleanup
- Ways to convince key stakeholders that not everything has to go on the homepage
Join us for the 2019 AMA Iowa Experience event on February 22, 2019 at the Hilton Garden Inn in West Des Moines. Meet Crystal and listen in on other speakers to get you moving ahead in the marketing world! Register here.
Personal Branding is an Action Verb
By: Sima Dahl
I have been a member and served on the board of the AMA since college, and there is no other audience that I revere more than you, my peers. My journey is every passionate marketer’s journey, filled with twists and turns and even 180’s, and I cannot wait to share with you what I know about attracting opportunity, generating referrals, and chasing your professional dreams.
I spent the first 20 years of my career as an award-winning B2B corporate marketer, building brands and crafting messages to support the complex sale. Thirteen of those years were in high-tech, a volatile career at best. As I’m fond of saying, "I've had more jobs than boyfriends." #TrueStory
Ten years ago, I found myself at a professional crossroads. I was in between jobs, consulting on a freelance basis, and contemplating my next move. Then the phone rang. It was a qualified inbound lead - a referral from someone I knew in high school but hadn’t seen since. After winning what turned out to be a significant piece of work, I found myself obsessing about how someone I knew 30 years ago could send such a perfect opportunity my way… And the Sway Factor™ was born.
I took the plunge and started my business. I doubled down on Sway Factor, initially focusing on my online presence and soon realizing that every conversation was a sales opportunity; every interaction, online or off, a marketing opportunity. Today I am privileged to teach audiences around the globe these same principles… driven professionals, sales leaders, business owners… any go-getter ready to stand out, stay relevant, and be in demand.
Is that you? Are you ready to rise to the occasion, step out of your comfort zone and take thoughtful risk?
Say yes. Join me at the AMA IOWA EXPERIENCE event. Learn how your Airplane Pitch, your Digital Footprint, even your investment in AMA Iowa can help you forge a strong personal brand that attracts more opportunity and catapults your career.
Join us for the 2019 AMA Iowa Experience even on February 22, 2019 at the Hilton Garden Inn in West Des Moines. Meet Sima and listen in on other speakers to get you moving ahead in the marketing world! Register here.
If you’re a UX specialist, you’ve probably heard about the role user experience is starting to play in search engine optimization (SEO). As more and more companies are beginning to overlap their UX design, user research and marketing departments, it’s become more clear how the design of your website or application can impact digital marketing efforts, including SEO.
1. The Google Update RankBrain Now Includes User Behavior Metrics
Google considers hundreds of factors when ranking content. When it was introduced to the world in October 2015, RankBrain became the third most important ranking factor. That means RankBrain falls just below content and links when it comes to influencing your site’s SEO value.
Why should RankBrain matter to UX specialists?
While not all Google algorithm updates affect the day to day work of a UX marketer, RankBrain directly attempts to measure the user experience of a website by tracking behavior metrics, such as:
- Organic click-through rate (CTR)
- Average session duration
- Bounce rate
- Pages per session
Essentially, Google says if a user spends more time on a page, visits multiple pages on the website and returns to the page, this must be a valuable result for a search query. They’ll give this page preference in the rankings the next time that query is searched.
How to Conduct User Research
To help a website be successful in search, designers and UX specialists will need to create user experiences that meet the needs of Google’s recommended metrics above. If you’re new to user research, there are many tools available to help you quickly obtain user insights. Through user research methods such as user tests, heatmapping and mouse tracking, UX specialists can discover user pain points and design a website or application that simplifies the users’ tasks.
2. Site Speed is More Important Than Ever
If you’re a UX expert, you probably already keep speed in mind when creating a design. From animation to video, it’s important to create a design that loads as quickly as possible.
Speed is essential for success in both UX and SEO. Critical for a great user experience, speed is becoming even more important for a site to be found in search. While Google has recently released new tools to track site speed as they rank sites, up until 2017, it has not been clear how Google evaluates site speed. However, in October 2017, Google announced the Chrome User Experience Report, a public dataset of key user experience metrics. Data in this report is aggregated from Chrome users who have opted into data collection. Google is using this data along with other data sources to evaluate a website’s speed.
UX designers, user researches and web developers can access the Chrome User Experience report to see insights about how users are interacting with websites and learn the data Google is using to measure user satisfaction on a website.
Google’s PageSpeed Insights tool now also includes data from the Chrome User Experience Report. UX experts and researchers should take advantage of these free tools to analyze how design improvements can increase site speed, leading to an improved user experience.
Site Speed & Mobile Search
In July 2018, Google released a new ranking algorithm designed for mobile search. The “Speed Update” will look at how fast mobile pages are loading and will use that as a ranking factor in search. Through the Google Lighthouse tool, UX professionals can get direction to see where pages are loading slowly on mobile. While this update will affect the slowest sites online, it’s still an indication that Google is continuing to place significant weight in site speed.
3. User Personas Make a Difference
User personas are an important user experience research method, but how can they impact SEO? Today, we should be building websites to satisfy our target audience. When you use personas, you’ll learn what kind of questions visitors are asking and what they are trying to accomplish, which will help align your design with your company’s SEO strategy.
4. Keep an Eye on Mobile Usability
Mobile performance is becoming more important now that Google’s mobile-first index has arrived. You can use Google Search Console to find any mobile usability issues your website might have, such as if there are clickable elements too close together. This will help you prioritize areas to make design improvements.
5. Align the Design with the Top User Tasks
More and more people are looking to complete their task immediately. Users are more task-oriented when they arrive on websites. They want to be able to quickly find the information they are searching for with few distractions. UX experts and user researchers need to align the design with what users are searching for in the moment they need your product or service. For example, airlines know that when a user lands on their website, they want to find a flight or view a trip. This is why most airline websites will include a quick search form immediately above the fold on the website. Through user research, you can learn what users are searching for and start designing to line up with this intent.
UX Design & SEO Go Hand-In-Hand
As Google and other search engines begin to put more weight on the user experience when ranking websites, it will be more important for UX and SEO teams to work together. That’s why it’s critical for designers and marketing specialists to stay up-to-date on the latest SEO trends. Through user research and strategic design, you can create a site that’s not only enjoyable to use, but also shows up in search.
Author bio: Brady Rebhuhn is a Digital Marketing Analyst at Blue Compass. Brady regularly combines user experience research with digital marketing tactics to develop strategies for clients that increase conversions and revenue.
Sponsored By: ASI Signage Latimer Group
Original Article By: Rhonda O’Connor, Grit Marketer
Back in my 20s, I had a big shift in how I observe and think about signs. Then in my 30s, another shift in my mindset affected my job as a marketer. I have a long history of being a team player who’ll do anything to get the job done.
However, sometimes a good marketer must set her ego aside and realize that just because she can design a sign, doesn’t mean she should. Luckily my ego was small enough to shift out of the way and let experts step in and make me look good.
This is my story about finding my way through wayfinding signs.
Wayfinding signs make sure you can find a bedridden friend at the hospital, tour a college campus with your high school senior, interview at a corporate headquarters for a job opportunity or race through an airport to get to your gate on time.
I remember clearly when one of my colleagues explained what “wayfinding signs” were. She and I were an upcoming renovation project for a community hospital, and she mentioned that “wayfinding signs” were a common challenge.
I asked, “What are wayfinding signs?” I had never heard the term “wayfinding”, and Google didn’t exist back then.
So my colleague explained how these type of signs exist in our everyday lives, and how the majority of us take them for granted. When they’re done well, you don’t notice them. When they’re done poorly, you don’t even realize they’re the problem.
What Are Wayfinding Signs?
Wayfinding signs are a series of signs that provide directions to navigate a city or large complex. Think about when you enter an airport. You look for your airline (unless you check-in ahead of time), then you look for your terminal and then your gate. Then you wait. And if you’re like me, you backtrack to the nearest Starbucks.
You successfully find your gate because a sign planner had the expertise and experience to know where and when to place signs, which helped you navigate the minute you got out of your Lyft or Uber to your final destination.
I spent the first 30 years of my life taking these signs for granted. After my newfound appreciation, I started taking note of how well they’re done – and when they’re not.
Wayfinding Signs Create a Friendly User Interface (UI) for In-Person Customers
If you are like the majority of people, you don’t like to ask for directions. These signs allow you to avoid asking for help and interacting with strangers. They make you feel confident and smart because you were able to navigate to your destination all on your own.
The same holds true for a website or software solution that provides a 5-star user experience and user interface (UX/UI). When you can easily navigate a website or intuitively pick up a new software, you just feel smarter and fall in love with the product. The opposite is true when you can’t. You are irritable and impatient. You do not love the product or experience.
If you are like me, I worry about keeping up with technology trends. When I come across one that isn’t easy to use, I feel stupid. When wayfinding signs are done poorly, that’s how I feel. Or how I used to feel. Now, I know to blame poor signage.
Everyone understands the value of making an amazing first-impression with a website. However, modern marketers are forced to keep up with evolving technology and trends to create that positive virtual experience. Navigating a college campus using wayfinding signs provides the same set of challenges that navigating a website entails.
Hiring knowledgeable experts to design and build an intuitive navigation experience is critical to bringing website visitors back and converting them to customers. The same is true for wayfinding signs. Imagine a high school senior visiting a college campus with her parents. Feeling lost and confused is not a good first impression.
Putting Up a Stop Sign for Sign Requests
As a marketer, it’s valuable for us to draw a distinction between signs and wayfinding signs because we are typically the people who get asked to design or order signs. We are the brand standard police, making sure our colleagues don’t distort the logo, use the wrong font or apply the wrong RGB swatch.
The request to design a sign is often triggered by a bad customer experience in hopes that slapping up another sign will resolve the issue. In reality, it just exacerbates the problem.
At one of my previous positions, this happened over and over. I was not in charge of making or ordering the signs at the time. However, I suggested we bring in sign experts, and then shared my story of how I first learned about wayfinding signs.
My suggestion was so well-received that I was placed in charge of selecting and hiring a company to comprehensively review, plan, design, and implement wayfinding signs. No good idea goes unrewarded, right?
Top Six Takeaways
While I created work for myself, I gained an even greater appreciation of sign planning and design. Here are the Top Six Takeaways I learned in managing this process.
- Sign Type Selection: There are countless sign types for your budget, and you’ll need a variety of them based on your location. For example, does it need viewed at night? How can you best light it? Having a vendor who is up-to-speed on the latest technology can help you select the right sign type for your budget.
- Location, Location, Location: You have to deliver information at just the right time. When you are driving, it is essential to know that 30 feet ahead you’ll need to turn left. A sign engineer knew to place a directional sign that cues you to get ready for that turn. Then, when you are at the turn, there is another variation of that sign telling you to turn. Who knew we were so needy?
- Typography: Marketers know typography is very important to convey the brand. However, for wayfinding signs, it’s about readability as you are driving or walking up to a sign. How large does the copy need to be to be legible from 30 feet? San Serif fonts are better than serif, and while you might think ALL CAPS is bigger, bolder and better, it’s easier to read when someone can distinguish letters using Initial Caps.
- Multi-Language: For my project, we needed to replace English and Spanish signs. However, after conducting interviews with staff members who dealt with customers face-to-face, we realized there were several other languages, as well as illiteracy challenges. So instead of creating multi-language signs, we leveraged icons and colors.
- Icons and Pictographs: Icons and pictographs were developed to help customers navigate the site. Having external experts bring a fresh perspective for icons and images is essential for success. Often, companies have their own lingo, acronyms and icons that may not make sense to outsiders. Having an outside perspective and an authority on the subject is critical for developing or selecting the right images to convey the best meaning.
- Color Conveys Meaning: We all know red means stop and green means go. Some may even know that yellow is commonly used for warnings. But when it comes to signs, there are universal colors to help. For example, a parking sign is often blue. Your signs can leverage universal color schemes that your visitors don’t even realize they intuitively know.
How to Sell Outsourcing Wayfinding Signs
I worked for some great leaders who understood the value of hiring experts. However, I do understand how hard it can be to suggest outsourcing a project when it feels you have in-house designers with capacity.
If you have an upcoming project or field requests to, “Make a sign”, here are some suggestions for selling the value of outsourcing the work.
- Use the “5 Whys” process to determine the root cause for why a sign is needed. What triggered the need for this sign? Does the sign really solve the problem or just make someone feel like something was done?
- Ask them about a time they successfully or unsuccessfully navigated an airport, hospital or college campus.
- Communicate that there is a “science” to it, and as much as you are an expert in certain aspects, you are smart enough to know when to bring in a sign expert.
- Think ahead and budget for signs. If you can build a case (and budget) for how it will improve customer service, you can proactively solve the problem vs. scrambling to find money for an unbudgeted line-item.
Become the In-House Expert
If you have amazing in-house designers, you may want to refrain from outsourcing this type of project. However, it’s important to check your ego at the door. While I didn’t do the design work, I managed the project, learned the science of signs and improved traffic at five locations, thus improving customer service and many first impressions. I became the in-house expert who knows some things need to be handled by an outside expert. Want to get in touch with wayfinding experts? Reach out to the team at ASI Signage Latimer Group in Des Moines to get started!
Want to get in touch with wayfinding experts? Reach out to the team at firstname.lastname@example.org or visit ASI Signage Latimer Group's website to get started!
Tiffani Brendeland is an Account Manager at OBI Creative and has been volunteering her time with AMA Iowa for a little over a year. Tiffani volunteers because she loves to meet new people and make connections with our local marketing community. You may have seen her at one of our luncheons serving as an Ambassador.
Tell us about yourself.
I am a wife and mom of two littles (3.5 and 2 years old). Our little family lives in Slater. I have been in the advertising industry for more than 8 years with management and entrepreneurial experience and just celebrated 1 year with OBI Creative.
What do you like to do in your free time?
I enjoy hunting, fishing, running 5Ks, drinking good wine, quality time with my family and trying new things.
What’s your latest Netflix binge?
My husband and I are binge-ing on Season 8 of Shameless, no shame in our binge-ing game!
Who would you most like to swap places with for a day?
Any of the princesses at Disney World, because:
Duh, you’re a princess.
You get to wear princess dresses and amazing makeup all day.
Everybody is so excited to see/meet you.
Disney is magical.
What inspires you?
People who do random acts of kindness.